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Thank you for choosing to shop at Velvetboom.com . We’re dedicated to offering you an exceptional delivery experience. Please review the details of our shipping policy below:
Velvetboom proudly offers free standard shipping on all orders, with no minimum purchase required. This complimentary service is available to all U.S. locations, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. We are committed to making your shopping experience simple, affordable, and worry-free—every time.
Orders are typically processed and shipped within 1 to 2 business days (Monday through Sunday) for purchases placed before 12 PM EST.
Once shipped, orders generally arrive within 4–6 business days. Deliveries take place Monday through Saturday to the shipping address provided during checkout. Please note that we do not deliver to collection points.
While we strive to meet these timelines, Velvetboom is not responsible for delays caused by events beyond our control, including severe weather, natural disasters, or carrier disruptions.
All Velvetboom orders are delivered via USPS. If you experience any delays, feel free to contact us at support@velvetboom.com or through our website for assistance.
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to become active.
Please double-check your order before placing it, as we are unable to modify or cancel an order once it has shipped.
If your tracking information shows that your order was delivered but you haven’t received it, we recommend first contacting USPS to locate your package. If the issue isn’t resolved, email us at support@velvetboom.com and we’ll assist you further. If tracking hasn’t updated due to a technical issue and your package appears lost, please reach out to us as soon as possible.
If your order arrives damaged, please take clear photos of the items and packaging and send them to support@velvetboom.com. Keep the damaged products until we provide instructions on how to proceed.
Email: support@velvetboom.com
Our business hours are from Monday - Friday from 9am to 5pm. You will receive a response within 2 business days.
If you decide to change your mind about your purchase, Velvetboom provides a 30-day return period starting the day after your item is delivered. To begin the return process, simply reach out to us at support@velvetboom.com, and we’ll make sure everything goes smoothly.
Return Conditions:
The product must be unused and in its original condition.
All original manufacturer seals must be intact.
Items must not show any signs of use or customer-caused damage.
Original packaging must be included with the return.
To get started, email support@velvetboom.com with your order details and reason for the return. Our team will provide you with a prepaid return shipping label to make the process easy.
Once our logistics team receives and inspects your return, we’ll issue a refund within seven business days.
Returns Due to Customer Mistakes:
If you’re returning a product because of a customer-related issue (e.g., incorrect order, change of mind, etc.), you’ll be responsible for the return shipping cost, and the original shipping fee will not be refunded. For help with this, please contact us at support@velvetboom.com.
Steps to Return Your Product:
Check Eligibility: Ensure your return request is within 30 days of delivery.
Contact Support: Email or message us with your order info and return reason. We'll confirm eligibility and guide you through the next steps.
Repackage Item: Use the original packaging and include all components and documents. The product must remain unused.
Include Authorization: Place your return authorization and a short note explaining the reason for return inside the package.
Ship the Product: Use a traceable and insured shipping method. Velvetboom is not responsible for packages lost in transit.
Address: 1020 Hustonville Rd Danville, KY 40422
Send Tracking Info: After shipping, send us the tracking number so we can monitor the return.
Refund Confirmation: We’ll notify you once we receive and inspect the product.
Refund Processing: Refunds will be issued to your original payment method within 7 business days after return approval.
Received a Damaged or Incorrect Product?
If your item arrives damaged or not as ordered, please notify us within 48 hours at support@velvetboom.com. You may return the product within 30 days for a full refund or replacement, and we’ll cover the return shipping cost.
Order Cancellations:
Orders may be canceled or modified free of charge before shipment confirmation. Once your order has shipped, our standard return policy applies.
Lost Packages:
If your package hasn’t arrived within two days after the expected delivery date, please contact us. We’ll investigate with the shipping provider. If confirmed lost, we will offer you either a refund or a replacement.
Refund Information:
Refunds are processed after our team has received and inspected your returned item. Once approved, the refund will be sent to your original payment method within 7 business days.
Email: support@velvetboom.com
Our business hours are from Monday - Friday from 9am to 5pm. You will receive a response within 2 business days.
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