Thank you for choosing to shop at Velvetboom.com . We’re dedicated to offering you an exceptional delivery experience. Please review the details of our shipping policy below:
Velvetboom proudly offers free standard shipping on all orders, with no minimum purchase required. This complimentary service is available to all U.S. locations, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. We are committed to making your shopping experience simple, affordable, and worry-free—every time.
Orders are typically processed and shipped within 1 to 2 business days (Monday through Sunday) for purchases placed before 12 PM EST.
Once shipped, orders generally arrive within 4–6 business days. Deliveries take place Monday through Saturday to the shipping address provided during checkout. Please note that we do not deliver to collection points.
While we strive to meet these timelines, Velvetboom is not responsible for delays caused by events beyond our control, including severe weather, natural disasters, or carrier disruptions.
All Velvetboom orders are delivered via USPS. If you experience any delays, feel free to contact us at support@velvetboom.com or through our website for assistance.
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to become active.
Please double-check your order before placing it, as we are unable to modify or cancel an order once it has shipped.
If your tracking information shows that your order was delivered but you haven’t received it, we recommend first contacting USPS to locate your package. If the issue isn’t resolved, email us at support@velvetboom.com and we’ll assist you further. If tracking hasn’t updated due to a technical issue and your package appears lost, please reach out to us as soon as possible.
If your order arrives damaged, please take clear photos of the items and packaging and send them to support@velvetboom.com. Keep the damaged products until we provide instructions on how to proceed.
Email: support@velvetboom.com
Our business hours are from Monday - Friday from 9am to 5pm. You will receive a response within 2 business days.